41. What is the role of a customer service point (CSP)?
a) To provide customer support for online banking
b) To handle customer complaints
c) To provide banking services on behalf of the bank
d) To sell banking products
42. How does the “Jan Dhan Darshak” app help customers find banking correspondents?
a) By providing directions to the nearest banking correspondent outlet
b) By providing information about the services offered by banking correspondents
c) By listing the contact details of banking correspondents
d) All of the above
43. Which of the following is a risk associated with banking correspondents in remote areas?
a) Customer dissatisfaction
b) Lack of savings culture
c) Infrastructure challenges
d) All of the above
44. How can banking correspondents help in reducing the burden on bank branches?
a) By providing account opening and cash withdrawal services
b) By handling customer complaints
c) By managing loan processing
d) All of the above
45. What is the role of a banking correspondent supervisor?
a) To manage the day-to-day activities of the banking correspondent outlet
b) To train and certify banking correspondents
c) To conduct internal audits of banking correspondent activities
d) All of the above
