Banking Ombudsman Scheme

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46. What is the maximum time period within which the Banking Ombudsman has to pass an award?

a) 30 days

b) 60 days

c) 90 days

d) 120 days

Answer: b) 60 days
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47. The jurisdiction of a Banking Ombudsman in India covers:

a) Complaints relating to deficiencies in banking services only

b) Complaints arising out of credit card operations only

c) Complaints relating to digital banking services only

d) All of the above

Answer: d) All of the above
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48. Which authority appoints the Banking Ombudsman in India?

a) Ministry of Finance

b) Reserve Bank of India

c) Supreme Court of India

d) Indian Banks’ Association

Answer: b) Reserve Bank of India
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49. What is the maximum compensation that can be awarded by the Banking Ombudsman for loss of time, expenses, and mental agony?

a) Rs. 5,000

b) Rs. 10,000

c) Rs. 25,000

d) Rs. 50,000

Answer: c) Rs. 25,000
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50. Under the Banking Ombudsman Scheme, the period for filing an appeal against the Ombudsman’s decision is:

a) 30 days

b) 60 days

c) 90 days

d) 120 days

Answer: b) 60 days
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