11. How many Banking Ombudsman offices are there in India as of 2021?
a) 10
b) 15
c) 20
d) 25
12. The purpose of the Banking Ombudsman Scheme is to provide:
a) Legal advice to bank customers
b) Grievance redressal mechanism for bank customers
c) Financial assistance to bank customers
d) Insurance coverage for bank customers
13. What is the tenure of a Banking Ombudsman?
a) 3 years
b) 5 years
c) 7 years
d) 10 years
14. Which of the following is NOT a role of the Banking Ombudsman?
a) Mediation between banks and customers
b) Adjudicating upon customer complaints
c) Conducting regular audits of banks’ operations
d) Promoting fair practices by banks
15. Which of the following is true regarding the fee for filing complaints with the Banking Ombudsman?
a) There is no fee for filing complaints
b) A nominal fee is charged for filing complaints
c) The fee depends on the amount of compensation sought
d) The fee is refunded if the complaint is resolved in favor of the customer
