16. What is the maximum time period within which the Banking Ombudsman has to pass an award?
a) 15 days
b) 30 days
c) 45 days
d) 60 days
17. Which of the following is NOT a power of the Banking Ombudsman?
a) The power to summon witnesses
b) The power to impose penalties on banks
c) The power to conduct surprise inspections of bank branches
d) The power to award compensation to customers
18. The Banking Ombudsman Scheme is primarily applicable to disputes related to:
a) Investment banking
b) Corporate banking
c) Retail banking
d) Islamic banking
19. Which of the following institutions is responsible for monitoring the functioning of the Banking Ombudsman offices?
b) State Bank of India
c) Indian Banks’ Association
d) Ministry of Finance
20. What is the first step that a customer should take before approaching the Banking Ombudsman?
a) Raise the complaint with the bank directly
b) File a police complaint against the bank
c) Approach a consumer court
d) Submit a written complaint at the nearest RBI office
