11. Which of the following is NOT a biller category covered under BBPS?
a) Municipal taxes
b) Mutual funds
c) Insurance premiums
d) Subscription services
12. Which of the following is NOT a transaction mode in BBPS?
a) IMPS
b) NEFT
c) RTGS
d) UPI
13. BBPS provides a centralized dispute management system for resolving customer complaints and grievances.
a) True
b) False
14. Which of the following organizations is responsible for regulating and supervising the functioning of BBPOUs (Bharat Bill Payment Operating Units)?
a) CIBIL (Credit Information Bureau India Limited)
b) NABARD (National Bank for Agriculture and Rural Development)
c) NPCI (National Payments Corporation of India)
d) UIDAI (Unique Identification Authority of India)
15. Which of the following is NOT a primary objective of BBPS?
a) Simplify bill payments and provide convenience to customers
b) Enhance transparency and reduce disputes related to bill payments
c) Promote cash transactions for bill payments
d) Enable integration of multiple bill collection agencies
