36. What is the timeline for resolution of a customer complaint in BBPS?
a) 3 working days
b) 7 working days
c) 15 working days
d) 30 working days
Answer: b) 7 working days
37. BBPS allows customers to schedule future-dated bill payments in advance.
a) True
b) False
Answer: a) True
38. BBPS is primarily aimed at promoting digital financial inclusion in rural areas.
a) True
b) False
Answer: b) False
39. Which of the following transactions is NOT supported by BBPS?
a) Merchant payments
b) Fund transfers between bank accounts
c) Insurance premium payments
d) Mutual fund investments
Answer: b) Fund transfers between bank accounts
40. Under BBPS, what is the turnaround time for reflecting a successful transaction in the biller’s system?
a) Instantly
b) Within 5 minutes
c) Within 30 minutes
d) Within 24 hours
Answer: a) Instantly